Returns & refunds

Our promise

We want you to love your routine. If something isn't right with your order, we'll make it right.

Damaged, wrong or missing item

Email us at contact@sunsubeauty.com as soon as possible, and within 14 days of delivery, with your order number and 3 photos: the shipping label on the parcel, the whole box, and the product. Please keep the box until we reply. We'll send you a replacement or a full refund, free of charge; you don't need to send anything back.

Changed your mind?

You can return unopened, sealed products within 14 days of delivery.

1. Email us first at contact@sunsubeauty.com with your order number and the products you'd like to return.
2. We'll send you our return address in Switzerland.
3. Return shipping is at your cost; please use a tracked letter or parcel.
4. Once the products arrive in their original condition, we refund the product price to your original payment method within 5 business days. Shipping costs aren't refunded.

What we can't take back

For hygiene reasons, opened or used skincare can't be returned, unless it arrived damaged or faulty.

Lost parcels

Every order is tracked. If your tracking hasn't moved for 10 business days (Standard) or 5 business days (Express), contact us and we'll investigate with the carrier and send a replacement or refund if the parcel is lost.

Wrong address

Please check your address at checkout. If a parcel comes back to us because of an incorrect address, we refund the products minus the shipping cost.

Questions

contact@sunsubeauty.com: we're a small team in Geneva, we read every email and answer within 2 business days.

Delivery times and costs: see Shipping & duties.